RETURN WINDOW
You may request a return within ​7 days from your delivery date.

RETURN CONDITIONS

• Item must be ​unused, unwashed, with original tags and packaging intact.
• Provide proof of purchase (order number/receipt).
  

ELIGIBLE CASES FOR REFUND/RESHIPMENT

1. Received incorrect item
2. Color/size mismatch (vs. order confirmation)
3. Transit-related damage
4. Failure to deliver within promised timeframe (based on carrier tracking)
   Note: Refunds/reshipments only – physical returns not accepted.

QUALITY ISSUES
Thoroughly inspect your order upon delivery. Contact us ​immediately at info@haugly.com for:

• Manufacturing defects
• Significant damage
• Wrong items received

NON-RETURNABLE ITEMS
✖ Customized/personalized items
✖ Final sale items & gift cards

EXCHANGE PROCESS
To exchange an item:

1. Return the original product for a refund
2. Place a new order for the desired item
   

EU CONSUMER RIGHTS
EU customers enjoy a ​14-day withdrawal period (item must remain unworn, undamaged, in original packaging with tags).

REFUND TIMELINE

• Approved refunds processed within ​10 business days to original payment method
• Allow ​3-5 additional days for bank processing
• Contact info@haugly.com if unresolved after ​15 business days